Bass Media Group Terms of Service
Last Updated: May 23, 2018
Terms of Service:
Acceptance Of Terms
Description Of Service
The Site is an online service offering maintenance packages to operators of websites running on single-site installations of WordPress. Services include but are not limited to, any service and/or content Bass Media Group makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of Bass Media Group. Bass Media Group reserves the right to suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
Bass Media Group service does not support multi-site WordPress installations.
As a condition to using Services, you are required to open an account with Bass Media Group and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your Bass Media Group account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your Bass Media Group account.
Services are available only to individuals who are at least 18 years old.
Release And Indemnity
You hereby expressly and irrevocably release and forever discharge Bass Media Group, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns of and from any and all actions, causes of action, suits, proceedings, liability, debts, judgments, claims and demands whatsoever in law or equity which you ever had, now have, or hereafter can, shall or may have, for or by reason of, or arising directly or indirectly out of your use of the Site and the Services.
You hereby agree to indemnify and hold harmless Bass Media Group, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of (i) a breach of these Terms, (ii) the use of the Services, by you or any person using your account or Bass Media Group Username and password, or (iii) any violation of any rights of a third party.
Limitation Of Liability
In no event shall Bass Media Group be liable under contract, tort, strict liability, negligence or other Legal theory with respect to the site, the service or any content (i) for any lost profits or Special, indirect, incidental, punitive, or consequential damages of any kind whatsoever.
Bass Media Group, bassmediagroup.co.uk and other Bass Media Group graphics, logos, designs, page headers, button icons, scripts, and service names are the intellectual property of Bass Media Group. Bass Media Group’s intellectual property may not be used in connection with any product or service without the prior written consent of Bass Media Group. The images and icons available in the Bass Media Group Press Kit may be used by partners and third party sites in connection with providing appropriate links to the Bass Media Group Site.
Support Requests & Monthly Support Time
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please e-mail firstname.lastname@example.org.
Each request is subject to a one (1) hour minimum fee apart ‘Profesional Plan’ Which include 2h monthly work (this reset every month). Developer support and customization hours are billed at an additional £40.00 / $50.00 / €45.00 per hour, per request (depends on what currency your plan is).
Up to 48 hours response time for non-emergency requests. Requests are subject to approval by an assigned agent or Bass Media Group management. Emergency or rush requests may be subject to a rush surcharge of £30 / $37 / €35/hour (depends on what currency your plan is).
Nature of Requests
Requests should fall within the following categories.
Styling elements with CSS
Content Population & Image Manipulation
Creation of basic graphics (e.g. buttons, banners, etc.)
WordPress consulting (pick our brains)
Plugin installation and implementation
If you’re unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Examples of requests not meeting approval for monthly development time:
Landing page design
Custom plugin development
Custom theme development
Search marketing/SEO services
Termination & Cancellation
Cancellation can occur at any time. You’re never required to stay with us – in fact, we’d prefer you have the option to leave if you’re unhappy with our service and give us feedback on how we can serve you better.
Bass Media Group may terminate or suspend any and all Services and/or your Bass Media Group account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your Bass Media Group account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the contact page.
Bass Media Group reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, Bass Media Group will notify you by posting an announcement on the site. What constitutes a material change will be determined at Bass Media Group’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
English Law shall be the proper law of this contract.